Useless Clueless Telkom
<p>Telkom were peforming maintenance on the DSL infrastructure in our area, everytime I call, I get a dfferent end date. Apparently now it's completed but my lines are still dead. What checks and balances do these clowns do after maintenance?, clearly nothing. I have been offline for 12 days this month due their incompetence</p>
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Telkom's replyOfficial
17 Mar 2017, 13:21Hello nolan-van-rooyen
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply17 Mar 2017, 13:21
Official
Hello nolan-van-rooyen
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
's updateReviewer Update
17 Mar 2017, 13:30Hi Noleen,
What email correspondence??? Why did i have to call Telkom for something THEY broke? What checks and balances were done after the upgrade? Why were SMS's not sent to inform faulty customers? Why must I fall into the STANDARD everyday queue of calls when TELKOM created the fault? I need to call and waste my airtime to follow-up with a lot of pain to find out what TELKOM broke? Does this sound like customer service? Sounds like job creation!!!!!!!!!!!!!!!!!
's update17 Mar 2017, 13:30
Reviewer Update
Hi Noleen,
What email correspondence??? Why did i have to call Telkom for something THEY broke? What checks and balances were done after the upgrade? Why were SMS's not sent to inform faulty customers? Why must I fall into the STANDARD everyday queue of calls when TELKOM created the fault? I need to call and waste my airtime to follow-up with a lot of pain to find out what TELKOM broke? Does this sound like customer service? Sounds like job creation!!!!!!!!!!!!!!!!!