Useless , cheating telkom

Had logged dispute on 24th May . Telkom charged me for a service I did not request for. Called them well over fourty times to check if the dispute was resolved. No one could help me. Their famous words' we will escalate ' that is all that I heard. Called in November., Dispute was closed. They did not notify me of any outcome, but I'm still being billed for the service I did not request. That makes you , telling, *******, ripping us of our livelihood. I have already put some names of people whom I spoke to. I am now starting this religeously again. Today, 12 Dec 2018, at about five past five in the evening, I spoke to a SINDISIWE SIBISI from the Durban branch, informing me that the old dispute was closed, and a new dispute was still open, even after 14 days, and still not resolved. I requested to speake to the supervisor, She gave me his name as Temba, and put me through. I waited for 38 munites on the phone and TEMBA never spoke up. To verify this , can telkom look into this statement that I made and give me feedback. If you don't give me feedback, then I will go to all media with my complaint and engage a lawyer or attorney to assist me in this matter.

I await you response telkom. I want you to see the type of people that your company employs .