Useless - cancelling my Telkom Account

I have moved to a new house which already had the fibre installed by Vuma. The box is there and it's working. I have been trying to get Telkom to connect my line to a new fibre package. It's been more than 2 months and I can't get one competent person on the line to help me. I keep on being promised that it will be fixed, that emails have been sent. Then I am sent to a technician, then back to the sales department. it's ridiculous. Please cancel my account with Telkom, I will use another ISP. You are useless.