Useless Call Centre / Useless Stores

Today I tried calling the call centre to add a divert service to my line. I called 10210 and through the IVR found out to call 10213 I called 10213 and got through to someone who told me to call again and select option 1 and option 2 (the options I did select), I asked to be transferred but she told me she is unable transfer the call I called 10213 again, selected option 1 and option 2 again and got through to someone who told me to call again and select option 1 and option 1), I asked to be transferred but she told me he is unable transfer the call I called 10213 again, selected option 1 and option 1 but was on hold for 30 minutes before I hung up I went to the store downstairs in the building where I work and asked if I can activate the divert option on my line and they said I have to call the call centre. I tried to explain my experience with the call but they refused to listen to me.

All I would like to do is add a divert option to my line and after wasting about an hour of my working day trying to do so, I'm no closer to having this option activated

I am also exhausted of dealing with Telkom's staff as at anytime, anything I need is beyond challenging to get done. The only reason why I am still with Telkom is because there isn't another provider to accommodate my home phone and ADSL requirements but I am now on the search to find a better solution than having to deal with Telkom.