Useless call centre staff and account department.

Dear Sipho I've been with Telkom mobile for just on two years. I had ( have) one of your data products the dual SIM 20/20 gig 30 day rolling contract. This packaged worked well while I was living in Cape Town. In July of this year I moved to Plettenberg Bay and because you don't have an LTE tower in the area I can no longer make use of the package. I obtained the coverage info from your Tableview branch in June and on the 24 June I emailed a 30 day cancellation form to Telkom , which I got a receipt notification. This package has not been cancelled and my account is still being debited. I have been in contact with various operators and have been promised that the problem will be resolved without any joy.. Today I received a statement and the amount for the package reflects on it. I'm frustrated with your *********** financial department and I'll be cancelling the debit order with my bank this coming week. I'm sorry that I renewed my mobile contract this month. Another issue that worries me was when I app**** for a DSL line for my property in Plett. The operator took all my details and I selected the package I wanted. Never to hear from them again. When I phoned in to followup on the installation there was no record of the order. What happened to all my personal information that was given to the operator. I think your organization might have brilliant mobile packages at very competitive prices and your branch sales teams are very helpful and efficient , but all that is undone by a useless call centre that cannot sort out an account or take an order. DO you know that the call centre personal refuse to transfer one through to the accounts department !! Your systems are in desperately need of an overhaul. I Hope you are a hands-on CEO that cares about the customers that support your company and I hope that this email reaches your desk and receives your attention.

Yours truly David Address not found Your message wasn't delivered to ********** -- obvious not concerned --- is Telkom going down the same path as the SABC etc, etc etc j Where are the mystery shoppers are there any ?????????