Useless call centre provides no feedback/response

My contract has been changed without my authority. I raised this with Telkom personnel to reverse this transaction but all they keep saying when I contact them is that they have requested feedback (from whomever) and they will advise when they obtain it. This matter has been pending since week 1 of Jan 2015. Is this feedback being obtained from Eskom? At least with all the problems they are experiencing I would understand the long delay.<br> <br> I have been given a number of reference numbers, the latest being SM85380. I'll probably get another one after this report.