VB
Vaughn B

1 reviews | Active since May 2015

05 Feb 2016, 12:43

USELESS CALL CENTRE(NO BUSINESS IS GOOD BUSINESS)

I have app**** for the Future hood uncapped WIFI as my new house is in range. SO I have tried for 3 days to just activate the service. I have been shunted from person to person in the call centre and no one can assist me!! now the latest trick is to put me ON HOLD for 20min before i get fed up and put drop the call.<br> <br> TELKOM has an *********** CALL CENTRE that is causing TELKOM to lose out on so much business, and if I don't get a response to this I am taking my business else where including the contract i currently have with TELKOM.<br> <br> WHY should i need to follow up with you? You should want my business, either you train your staff to help your clients and potential clients as they are paid to do or just continue the way you are and watch your doors close in the future.

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Replies (1)
Telkom
Telkom's reply05 Feb 2016, 13:14
Official
Hello Vaughn88,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM197233

Regards
Luleka
Telkom Social Media Team