Useless call centre

I have been calling in the call center since Monday 03/12/2018 with regards to my suspended account. Payment for the outstanding balance was settled on the 24/11/2018 yet I still have no connection!!!

Every time I call in I have been having agents tell me that they can see the amounts going through, however they have not been allocated. Each one has said that they are escalating the matter and my connection will be restored with the next 5-24 hours. It was been 5days!

Last night (06/12/2018), 6pm I called in spoke to a lady called Charlene Baloyi, she too told me the same thing every agent had been telling me. I requested to speak to her Manager, a Sbongile Malinga. After putting me on hold for a while she eventually returned saying that the manager was busy and couldn't talk to me. This is the exact same thing which happened this morning when I called and spoke to a Ntsako Mnisi and requested to speak to his manager a Mirriam Mopedi.

Both Charlene and Ntsako said that their managers (including yourself) had requested that they email them a template of my query to have the payment allocated and unsuspended. Clearly that still hasn't been done because I STILL HAVE NO CONNECTION!!!

Usually I am ranting and raving about the quality of service Telkom Mobile provides. This time you have failed me dismally!