Useless Call Centre

I've app**** for an ADSL line and the installation was scheduled for 1 October 2015. To this day no one has come to install it. I've phoned the contact centre again today and had my call place on hold twice after someone answered. every time I have to wait 18min before someone answers.<br> They talk to me and then all of a sudden I'm back in the queue again and have to wait again.<br> This is utter incompetence and plainly unacceptable. how can I wait 4 months to have this resolved. Telkom this service is really unacceptable and your call centre agents are pathetic!!!<br> <br> My order number is ***