Useless Call center and issue Resolving.

Our complex Line went dead on the 17th. Reported it on the 18th and every time we call or followup regarding the progress they tell us the same thing over and over that they are busy resolving this issue remotely going on for 3 days now. Telkom has no idea of what is going on around them and they are useless when it comes to dead lines.

I am going to submit my Service Provider account as a claim to Telkom as i am paying Web Africa for a service that i can not use due to the telkom line that is not working.