Useless call center agents

On Thursday the 29th of September called telkom call center and spoke to Nonmobuko mzolo to make a payment arrangement as my account is in arrears, I was told by Nonmobuko mzolo to make a payment of R327 to have my line reconnected. I made the payment via easypay and waited 48hours, my line was not reconnected after 48hours. I called in again on the 1st of October and spoke to Sithulile sedutla who mentioned my payment is reflecting and I should be connected by the end of the day. Sunday morning the 2nd of October I called in again as i was not yet reconnected and I was told I need to make full payment of my arrears and that I will not be reconnected until I make full payment. I explained to the agent that I was told to only make payment of R327 and the two previous agents I spoke to did not mention anything about making the full payment. Telkom needs to train their agents to be truthful and professional each agent you speak to have their own process. I have had my contract with telkom for over 10 years and this was the first payment I have missed and this is the treatment I received.