Useless Call Center (10210)

i went to open a contract for a cellphone by them a week ago and was declined. they didnt want to give me the reason why but send my stuff to be reviewed. today 11/09/2017 i phoned the 10213 number to find out what was what. they informed me i was declined again???? confused i asked them what the reason was. they explained to me that i have low credit because i need to have an account that i have paid for min 3 months, and i musnt skip a payment. i informed her that i have 3 accounts, of which i have never skipped a month and have been paying for +- 5 months. she told me sorry she doesnt know what is what. i asked her to speak to someone who can explain to me what is going on but she doesnt know who??? they are unprofessional and chases customers away with their "i dont care" attitudes! i will be applying again, and if the same excuses are given i will definitely leave bad reviews