YP
Yaaseen P
1 reviews | Active since May 2012
07 Oct 2017, 18:53
Useless branch - save money, shut it down
On Saturday afternoon, i waited atleast 30min in line. There were two consultants asissting customers. One helped a man take a laptop he just bought to his car, as if this man was disabled (which he was not) and as if there wasnt a long line of customers already (which there was). When he returned and i was finally allowed to approach the front desk, i was told that they couldnt assist me because Vincent Parks branch doesnt have a technician. 30 min wasted. The lady on the right, sitting in front of the computer never bothered to help anyone unless approached by someone. She just sat there.
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Yaaseen P's updateReviewer Update
11 Oct 2017, 09:08Someone from Telkom phoned this morning enquiring as to whether or not my complaint had been resolved. I asked him if he knew what the complaint was about, he said yes. I asked him if he had read the complaint, again, he said yes.
I told the man that the resolution to the complaint was clearly not a quick fix and that i hadnt been back to the branch yet, so i wouldnt know (in fact, i will never go to Vincent Parks Telkom branch ever again, and, i will advise everyone i know to do the same, just to avoid having to go through what i did).
He THEN asked me what my complaint was about, because CLEARLY he had not read the complaint.
I do not appreciate being **** to and having my time wasted waiting in line unneccessarily or listening to Telkom staff lie to me on the phone.
YP
Yaaseen P's update11 Oct 2017, 09:08
Reviewer Update
Someone from Telkom phoned this morning enquiring as to whether or not my complaint had been resolved. I asked him if he knew what the complaint was about, he said yes. I asked him if he had read the complaint, again, he said yes.
I told the man that the resolution to the complaint was clearly not a quick fix and that i hadnt been back to the branch yet, so i wouldnt know (in fact, i will never go to Vincent Parks Telkom branch ever again, and, i will advise everyone i know to do the same, just to avoid having to go through what i did).
He THEN asked me what my complaint was about, because CLEARLY he had not read the complaint.
I do not appreciate being **** to and having my time wasted waiting in line unneccessarily or listening to Telkom staff lie to me on the phone.