Useless billing system and immature agents who do not have customer service s****s

<p>in April 2017 i had issues with my chq account and i ended up closing it. Knowing that i had several debit orders which were scheduled to run i then made plans to contact the service provider to get their banking details so that i can do an EFT transfer before the actual debit order date. Well i did just that and now Telkom is telling me that i owe R200.94 for a late payment. I bank with Absa and the bank account provided to me is that of Absa bank. I am an employee of the bank and to my knowledge any EFT performed within the same bank shall reflect immeditely unless if there's any kind of technical error. I was charged without any notification and no one bothered to inform me of such until i queried it myself. I find the service as pathetic and unprofessional. The agents are immature and lack product knowledge. I haave a trail of everyone i spoke to and their response is that of a grade 5 scholl child. I want the charges to be removed as i made payment for the April instalment accordingly. This month is my last debit order so please make sure my contract is terminated and the debit order is diactivated. I dont want anything to do with Telkom.</p>