Useless, bad service, still haven't completed request!

I requested for a relocation of my landline and wifi to be done over a month ago.

Was asked to do biometrics in the store and was told 7 to 21 working days. After the 21 working days past, i was told that we need to go in to undergo biometrics yet again. I was also told that my request was cancelled without notifying me.

When going back to the store, i was told biometrics was not needed and that they are not sure why i was told to come in again.

It's been a week since and i still have not had anyone call or come in to complete my request. Staff are saying they cannot help!

Telkom: Doesn't abide by their promise. Unhelpful. Bad service.