Useless *******

A debit order payment was made in the begining of December 2023, I made an additional payment 22 December 2023, a debit order went off the beginning of January 2024 (which means that I should be ahead but apparently not. February 2024 they deducted less than my usual contract which I thought they are splitting the difference of my account being in credit, mid February 2024 my account got suspended. Start of March 2024 they yet again deducted less but only about R200 less. 2 days later I paid an additional R800. Today on the 9th of March 2024 I am still suspended and if you call them the operator says "lets see" then puts me on hold and then the survey menu plays out.

This is frustrating as I my account is not supposed to reflect negatively.

They are ******* and I would not trust them at all, if you ask for help they do not want to assist.

If you go into the store they say "it seems like the account has not been updated."

What is the point of paying R2310-00 per month without getting to use the data and minutes that you pay for?