Useless at fulfilling an LTE order

I placed an order for a 5Gb LTE contract and a modem on Thursday 22nd May 2015. Had to be delivered to my daughter in Cape Town. Was promised the order would be fulfilled early the next week. Today is 10th June and still nothing. Agent does not respond to phone calls or emails. When I eventually got hold of him today he told me the modem cannot be delivered in CapeTown. Not sure whether it can be delivered in Johannesburg before the end of this week. Agent does not seem to understand the process and ducks & dives clients.<br> I also tried to order from the web site but that option has not worked for more than 4 weeks.