1 reviews | Active since Mar 2014
USELESS AS USUAL... Still no ITC number???!
<p>Upon discovering that I have lost my phone I called telkom to blacklist the phone and request an ITC reference number so that I report the phone, and I need that number. I called at 8am this morning, and I was informed that it would take 2 hours and they will send it to my other number, and I called at 10am to check why I have not received it, and the clueless agent (Sanelisiwe or similar) keeps putting me on hold to check something with someone, and she informed me that their systems are down till 10pm????.... That's just ridiculous, when did ITC ref numbers take 2 hours to be generated, and now Telkom's *********** staff/systems as costing me? This is absurd!!! I need that ref number asap!!!!</p>
Send the ITC reference to: ********** , and I can be contacted on this number too!!!
Send the ITC reference to: ********** , and I can be contacted on this number too!!!
And I called again this morning, and the agent told me that the other agent did not process my request???? She did not send it through for me to be able to get the phone blacklisted??? What the hack is going on at Telkom?... This is preposterous!!! And I still do not have an ITC reference number????
And I called again this morning, and the agent told me that the other agent did not process my request???? She did not send it through for me to be able to get the phone blacklisted??? What the hack is going on at Telkom?... This is preposterous!!! And I still do not have an ITC reference number????
Hi krakri.ak,
Kindly private message us your contact number & be advised we have logged case ***9 for further assistance.
Regards
Sifiso
Telkom Social Media Team.
Hi krakri.ak,
Kindly private message us your contact number & be advised we have logged case ***9 for further assistance.
Regards
Sifiso
Telkom Social Media Team.
Telkom mus be theee useles network ever!!! I have logged several calls since Sunday morning, and to date and I have not received any feedback! Initially it was 2 hours to generate an ITC reference, and then 72 hours... and now probably will never get it??? This is preposterous!!!
Telkom mus be theee useles network ever!!! I have logged several calls since Sunday morning, and to date and I have not received any feedback! Initially it was 2 hours to generate an ITC reference, and then 72 hours... and now probably will never get it??? This is preposterous!!!
I think that Telkom should just go ahead and give me the middle finger right about now... Theres no ways that I can still be waiting on feedback on something that I had reported on Sunday morning last week?... How can generating and sending me an ITC reference number take this long? It's literally a week now???... These guys do not take customers serious, and I promise you, when this is done, and I get my phone sorted out, you can bank on one thing, I am cancelling this contract!!! I cant deal with such levels of incompetence... This has gone for faaaaar too long!!!!
I think that Telkom should just go ahead and give me the middle finger right about now... Theres no ways that I can still be waiting on feedback on something that I had reported on Sunday morning last week?... How can generating and sending me an ITC reference number take this long? It's literally a week now???... These guys do not take customers serious, and I promise you, when this is done, and I get my phone sorted out, you can bank on one thing, I am cancelling this contract!!! I cant deal with such levels of incompetence... This has gone for faaaaar too long!!!!