useless as usual

i cancelled my services on 3 July and 2 weeks ago called to cancel the cancellation and was advised that my line will not cancel. since Saturday the ADSL hasnt been working but the landline is working, i called faults team who told me they cant do anything and must calls sales but of course sales cant do anything either and must talk to billing who says i must talk to sales who says i must talk to faults LOL no i am being told i need to pay R1100 connection fee, for what? i am already connected the landline is working but wifi is not and i called weeks ago to make sure that they would no longer cancel the services.