Useless and unresponsive service but call centre very apologetic

<p>We’ve been having issues with our line for a while now and our internal network support was trying to figure out the issue, they figured that the issues was with the Telkom line</p> <p> </p> <p>“When checking connectivity we can see that lot of packets are being lost”</p> <p>“84 packets transmitted, 75 packets received, 10.7% packet loss”</p> <p>Issue: proxy receives many RST packets from ISP, which causes running out of TCP available ports and slowness of connections through proxy.</p> <p>It seems the ISP applies some shaping/policies to TCP that causes the issue.</p> <p> </p> <p> </p> <p>I then logged a fault with AIX Fault/Query *** on the 9th, they said the following and closed the call</p> <p> </p> <p>“Please report your line to the Data Test Centra as it is flapping”</p> <p> </p> <p>I assumed that as this was a Telkom service they should have forwarded the call directly</p> <p> </p> <p>I then logged a call on Tuesday Reference 40BRV130916 and since Tuesday I keep call for feedback on 10217 but still not joy. All they do is apologise for the inconvenience.</p> <p> </p> <p>I phone 10217 every day all I get is that they apologise for the inconvenience, the technician has been dispatched (since Tuesday) and they want my cell number for the 5th time so far</p> <p> </p> <p>This is still unresolved the business cannot operate at this rate</p> <p> </p> <p>I called an Internal Sales Agent SMBS (Small and Medium Business Services) yesterday, I’m still waiting for her to return my call</p> <p>And I escalated to a business consultant who says my call has been escalated but nothing has been done since.</p> <p> </p> <p>Why do you sell a service when can’t deliver????</p> <p> </p> <p>It seems like the staff goes through some kind of induction to give every excuse in the world why the can provide a service.</p>