Useless and unintelligent call centre persons

<p>Yesterday my services were suspended for outstanding monies due on the 3rd October 2016. I acknowledge I left a small amount outstanding on last month's account of R 56.31. When I called Telkom and after being transferred to about 10 different departments, I finally managed to get someone to tell me the suspension was due to the R56.31. I told them I had paid the October account yesterday and emailed the payment advice to their escalations department. They said I have to wait 48 hours for my services to be reinstated. I think this is highly ridiculous as the outstanding amount is such a small amount compared to what should be considered. I also think the fact that Telkom saw fit to top up my minor son's data without my consent or knowledge should be taken as a serious offence. I brought this up with them and they say I should not have given him my password to top up. To clarify this, I have never given my password to anyone ever for any reason. What they have done is totally against the law but yet they see fit to suspend my services. I am totally angry and really would like advice from anyone who has the knowledge as to what I could do about this. When you think about it, Telkom will sell your soul without proper identification.</p>