Useless and unhelpful service

On the 08/05/2025 I went to the overport city Telkom walk in branch . IT was empty with just 1 employee sitting behind her desk and no other customers or employees. I was ushered to come to her kiosk as soon as I entered. The reason for my visit was to cancel one of my contracts. When I related my intention to this employee who had no time was welcoming she was overweight and had glasses and had a pathetic glum don't care attitude, she told me she can't help me as they only do sales I told her I am aware that your walk in branches can do this task as I have done it before at westwood mall telkom she abruptly shrugged her shoulder's and left me sitting there to my own devices and continued tapping away at her screen . I thought she was assisting me when she asked me unprofessionally "is there anything else ?" I repeated are you not helping me with my issue to which she told me sternly "I told you we only do sales here you have to phone telkom customer support ". Not only was she fat and lazy she was just interested in sales for her fat commission. That is why telkom is losing customers and now have to increase fees because when you talk to an employee who is half dead and not willing in anyway to assist the only option is to leave for a new dedicated provider which I will be doing