Useless and Shocking Service from Telkom and all its staff

Useless and Shocking Service from Telkom fixed line. In April 2018 i app**** for fiber unlimited at Telkom and this was APPROVED. They sent an SMS saying a Technician will be allocated to install the required items. 3 months later, no Technician came but i received a Bill of R4500 for services never rendered. After going from person to person trying to resolve this my query is still not resolved and no one takes ownership of the problem. July i was asked to get a Police Affidavit confirming i was billed for services i did not receive and the only answer i could get after that was ZERO with amount owing increasing monthly. Eventually on the 27 the August 2018, a technician was booked to come install which he did. But he left with the system not working because the account was suspended due to arrears (?) i dont know why and how. After spending hours and hours on the phone with Telkom i then received an sms saying my login details are active, i can then use my account. I could not set up my account and then asked the Technician who installed to come assist which he did, when i return home from work the system was working, the following day, the internet was not working till today. I called Telkom every day to receive different excuses from those *********** agents who does not even want to listen. When trying to quiz this guys i get told that the Broadband number allocated to my account belongs to someone else who also stays in Centurion meaning my internet will not work until this is rectified. How i end up with someone's B Number is a mystery which no one is willing to solve. To change this apparently only Sales can do this and Sales keep pushing this query to Technical. The last being today with Khethiwe insisting that i wait 48 hours for the system to close off the lead.

Telkom keep pushing this from pillar to post and the Bill continues to grow on someting i never used.

Frustrating Service at its best