USELESS and Perthic service - please can someone just help me!!!!!

Hi

I have place and order on the 26/07/2018 for an Acer spin 3 8gb 1tb and received a Lenovo ideapad on the 8/8/2018. The orders have been mixed up. I have called in numerous times and no one is helping me. Today is the 24/08/2018 and still have not been helped

Now someone else has my devices and SIM card and is using my account as I have still not received my correct device and nor has anyone collected the wrong devices from me

I have been trying everyday numerous times to get help but no one is helping me.

Now someone is running my bill up and Telkom is taking my money yet I have devices (which is cheaper than what I ordered) that I can not use and someone is using my account.

When I call in to the accounts department they laugh at me saying that I have been using my account when clearly I don't have the correct items.

I have all they items still sealed. I have logged cases and then receive sms's stating they have been resolved when they have clearly not been resolved

Please can someone help me with this as soon as possible because I'm going to be paying another month for something I don't have plus someone else is using my account.

How long does it take to arrange a collection?

I'm seriously at my wit's end and can't seem to win with any of the call centers as all of them seem clueless to what's happening.

I have even tried contacting managers who keep giving me empty promises and never call me back or the agents just say that there is no managers/team leaders/supervisor available to help me. Do Telkom call centre agents work unsupervised?

Can't anyone help a customer?

Every call centre agent keeps telling me that they have escalated my query which does not help me. I NEED SOMETHING TO BE DONE!!!

THIS IS TELKOMS MESS AND IM PAYING FOR IT!!!

the agents even make me call their third party companies who still can't help me because they themselves don't know which third party did my order.

But I'm going to be debited again this month and I feel as if I'm being ******.

Telkom is a TELEcommunications company but can't make a phone call and get things done yet they say that they can only send an email which then means I have to wait for someone to read that email (which could take forever) for me to get a response.

I have even begged people at Telkom just to help me

I'm so disappointed and frustrated because of all the time they have wasted of mine and yet I'm still getting passed from department to department.

Telkoms warehouse is in kempton park and the courier that they use is in Longmeadow and I'm in Fourways, yet this is taking forever and a collection has not even been logged yet.

I have even sent pictures to an agent of everything I received and still nothing

WHAT MUST A CUSTOMER DO????????

Please contact me on ********** 644