Useless and pathetic service

<p>MY account is set on a debit order, however, Telkom does not debit the amount due ooh no, They debit you an amount and then sends an SMS stating that they will cut your service off due to nonpayment.</p> <p>When I called into for help, I get placed on hold most of the time after an hour the agent informed me that the case was logged, and the turn around time is 72working hours yet the service will be cut off in 48hours where in your life my service will be cut off due to them not debiting my account correctly when I demand to speak to a manager oh no all the managers are in a meeting, And no one can assist to make sure my service does not get cut off while Telkom resolve their own issue.I request that a Senior manager gives me a call back as I need this resolved, I am still waiting for!!!! Looks like there is no one working or servicing customers.</p>