Useless and no problem solving

<p>I have been in the process of getting a new line for 3 months. When I did the application I told the sales person. It will be a new installation because there is no telephone port in the house and we don't see any line poles in our area. He assured us that the area have lines. 3 technicians later and nothing. The 1st can to look for the telephone port inside the house. Then left because we have to supply the pipe between the manhole (across the street) to the house. We found the previous pipe and created the entry into our home. 2nd technician came and said that the existing wire can't be pulled out and that they may not join two cables (I understand because they can loose their job). Then they had to escalate it to Brackenfell Central. I haven't heard anything from them and are getting fed up. Wireless Internet is not an option due to signal strength. </p>