Useless and *********** customer service

I do not have a Telkom account however a ********** account was made with my details. I have been trying to have this issue resolved and the ****** money be paid back since January 2021. Call centre agents are completely ***********. Every time i have to phone for an update as nobody contacts me, besides the lack of communication, every time i speak to a call centre agent i get told to submit bank statements, ID document etc, because previous persons have not.loaded required documents onto their system causing delays. Ive emailed document numerous of times. Once the case was confirmed as ********** Telkom reimbursed the debitted amount back into the said ********** account. Absolutely baffles me how their logic work. Ive been struggling for month now just for telkom to refund me money to which im convinced that they just do not want to assist. I will never recommend telkom to anybody if this is the service I get and im not even a customer, just an innocent person having to endure this pathetically poor service for months. Not even department seniors, if you can call them that, are willing to assist. Results are what "customers" require not pretend assistance. Do your job properly!