RG
Roslynne G

1 reviews | Active since May 2016

02 May 2016, 13:17

Useless and *********** - as usual.

I am disgusted YET again with Telkom and their service. What an *********** company. My mothers Adsl STILL DOES NOT WORK. For two weeks I have been calling Telkom asking them to release her Adsl line so that Mweb can take it over. Your service is completely useless and unreliable. I want the line released in the next 24 hours or I'm going to cancel the contract all together. I have been trying IN VAIN to connect her internet daily and I get zero response from you. You send sms's to say the line has been fixed but it hasn't!!!! I've been waiting for someone to come and fix a problem that doesn't exist. Just release the line for us so we can use a company that is reliable and competent. It goes against the consumer protection act to take money for a service that you are not providing. I am tired of calling and speaking to people who pass me from pillar to post. Release the line!!!!

0
Replies (1)
Telkom
Telkom's reply04 May 2016, 14:06
Official

Hi Roslynnegordon 

 

Thank you for making contact with us 

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM229987

Regards
Luleka 
Telkom Social Media Team