Useless and incompetant

<p>I requested on 23 Feb 2017 via email for telkom to cancel my telkom line, i was informed that it has a 30 day lead lime and my last debit order will go of on 3 April 2017.</p> <p>This morning i get another account stating that my account havent been closed. How useless can a service provider be after acknowlegement have been sent on the reception of the mail i sent to ********** on the socument they required me to complete. I expect this to be sorted before they deduct again. Telkom is so useless i will rather use a post dove before i will ever use telkom again. </p>