Useless and horrible service

<p>I signed up for Telkom's LTE service since I can't get ADSL in my current complex. The service was activated on the 16 of November 2016 and to this day I've been able to connect to the internet twice. This didn't help much since the internet was so slow, I could hardly open a basic web page or download e-mails.</p> <p> </p> <p>The rest of the time it shows I'm connected but when I try to open a web page, I get a "No internet connection" error. I've phoned tech support about 17 times now and each time they say the tech guys are looking into it and they will contact me, I haven't heard anything. On the 8th of December, I received a call and the agent told me a techinician will phone to arrange a site visit to determine the problem, to this day I haven't received a call.</p> <p> </p> <p>I am in a coverage area and I contacted Telkom again to ask if I should just get an exernal antenna to boost the signal. I was told not to buy an antenna as I'm in a coverage area and the technicians still need to find out what the problem is. Each time I'm told that my query has been escalated and then just a generic "Sorry for the invonvenience". </p> <p> </p> <p>On top of all this, Telkom had the damn nerve to debit my account to the amount of the full monthly fee, even though I haven't been able to use the service.</p>