Useless agent

Telkom your agents a really useless. Unfortunately I didn't get her name. On the 11th of Nov I logged a cancellation on an contract that expired in October but it's still working (don't know how) since I didn't get any confirmation regarding my cancellation I then decided to log it again on the portal, on the 24th of Nov. When I check this morning it has not been cancelled and new data was loaded. Called again and your agents told me that there was no cancellation logged on the 11th, only the Cancellation logged on the portal is reflecting. Reason for my cancellation is because I have already went with another ISP and I was avoiding being billed by two different ISPs