Useless after sales service

We purchased Telkom's unlimited uncapped LTE to the home package. This took four trips to Telkom stores and we were eventually told the sale had to be done over the phone. I am not sure why this was not mentioned on the first trip. Eventually we received a call to verify our information over the phone. I was told they have to call back and would do so at 3pm that day. This never happened.After two weeks I eventually managed to get someone to call and complete the contract. This was around the 28th October. We were debited on the 31st October and were told the router and sim would be delivered within the next three days. OF COURSE THIS DID NOT HAPPEN Since then I called the sales team every second day to find out where the product was and I kept getting promised that we would receive a tracking number and the product would be delivered. This only happened on the 20th October after the delivery people went to the incorrect address and we called to see where they were.<br> <br> Since the 20th I have called in three times to get assistance in getting the internet to work. It is still disconnected and it is the 24th November. I demand a refund for the month and I need this service to be set up