USELESS ADSL since before August 2014

Since July 2014 the ADSL performance has been getting worse and NOTHING is being done about it!<br> All Telkom does reset the port or come out and blame it on the telephone being plugged in, the pot filter or a tree branch touching the line.<br> <br> Telephone's not plugged in, cut the trees and absolutely NO change.<br> <br> Apart from not getting a third of my line speed at times, the PING is what is making things unbearable! Latencies of up to 1374ms!! Not just now and then, sometimes for the entire day, other times just in the evenings!<br> <br> I reported it again on 8Dec, Telkom said it was resolved on 26Dec. Started the next day again.<br> Reported it few days later, claimed to have fixed it on 5Jan 2015. LIES!<br> Reported it again on 8Jan. Guy came out and blamed it on a tree branch.<br> Cut the branch and still just got worse with the days to follow.<br> Reported it 1Feb and haven't even heard anything.<br> <br> Phoned Telkom asking how I can report exchange congestion. The ADSL support guy asked me if I can put that in layman's terms?! REALLY?!<br> <br> \HOW CAN I REPORT TELKOM EXCHANGE CONGESTION?"<br> <br> Guy forwarded me to the finance department...<br> <br> HOW does this joke of a company still exist?<br> <br> I PAY for the service so FIX IT!!!"""