1 reviews | Active since Mar 2009

09 Apr 2015, 11:58

USELESS ADSL FROM TELKOM

Had this line now since May 2013. Been complaining non stop. Telkom say after a few days it is fixed but NOT FIXED!<br> <br> Resetting ports does not work TELKOM!!!<br> <br> Intermittent internet connection issues sorted but now download speed very bad.<br> <br> Good Bye Skype, Browsing and Downloads!<br> <br> Had my line at 4mb, 6mb and even 10mb. The slower the line the more useless it gets!! Currently below 2mbps download speed.<br> <br> Router shows too much static and noise!! Mweb technician checked, tested and agreed. The lines need replacement!!<br> <br> Spoke to a telkom technician the other day working on the junction box at the top of our road. He said quite a few people in the area having issues. The cable going to the junction box is too old. Needs replacement. <br> <br> Been paying uncapped for a year and it is useless!<br> <br> Is that fair customer service! <br> <br> So what now...contract...2mbps download adsl VS 17mbps LTE!!!<br> <br> Please assist!!!

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Replies (1)
Telkom
Telkom's reply09 Apr 2015, 12:56
Official
Hello blackb,

Thank you for your post.

We have escalated this issue to our Technical Team for them to assist. Feedback will follow. Ref: SM102122

Apologies for all inconveniences caused.

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,