BB
Bella B

1 reviews | Active since Nov 2014

10 Dec 2016, 15:12

Useless accounts department

<p>I signed up for a FreeMe contract with Telkom Mobile in Semptember with a debit amount of R139. When i recieved my invoice in October it showed an amount due of R321 and was told that its September and October amount. It is now December and i have been debited R415. i called and i was told i was charged a rejection fee of R136 and the amount that was due in September of R139. I called to find out how it can be rejected when i know i have money in my account at all times and queried regarding my debit date, and i was informed it was NOT the date that i had requested. i was not informed that it was being rejected, nor was i informed of a fee of R136 or that the September charge wil be debited in December. All of my invoices show a total amount due of R139 only. This is extremely unfair and poor communication from a "leading" communications company when i expect an amount of R139 and its instead R415 just before Christmas!</p>

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