CA
Clinton A

1 reviews | Active since Nov 2015

19 Nov 2015, 10:50

Useless Accounts, billing after account was stoped

I ended my account with Telkom as i was moving to another area, so i did not want to have my telkom line moved aswell. I went to the Telkom branch and canceled it, so they tell me it takes a month to cancel the line and the wifi service i have, what i think is fair.. I paid my last settlement and the following moth they send me a invoice of R2,00 That was paid as well thinking oky the service was cancelled, dont need to worry about telkom anymore because i no longer need to pay them. so the following month comes and they send me a invoice of the full amount again!!! i phoned them asking whats the hell is going on why another invoice?? So the call center person tells me no they made a mistake the only cancelled my line and not the service!! i dont know what they think i will be able to do with the service if i dont even have a line?? It ridiculous that these people cant think for them self.. Then she tells me i dont need to worry they will stop the debit order, and the dispute will be sorted out for me. So of course the debit went off from my account i phoned them atleast 8 more time after that and every time they promised me it will be resolved no later Than the 14 Nov..

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Replies (1)
Telkom
Telkom's reply23 Nov 2015, 08:57
Official
Hello ClintonNA,

Thank you for making contact with us and taking our call.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team