USELESS!

If I could give 0 I would! almost 5 months down the line I am still not getting any joy. Requested a transfer of our late uncles number to my named, multiple follow ups from me, was told they need to terminate the account as is a deceased estate, and thereafter would be able to apply for the number in my name. Again no feedback unless I followed up, line was found to be cut and when I proceed to follow up with next step, went through the whole process only to be held up as the debicheck would never arrive for approval. Again constant calls from me, only to then be told the num ber should never have been closed and it should have been a transfer, which I had originally app**** for. Had to travel an hour away to get to a telkom direct store, they could not pull auto credit record, but consultant proceed with my application and requested head office to do a manual credit check. I have a clean credit record, always pay my accounts on time. 2 weeks later again I follow up and am told requirements not met. Utter useless staff and no feedback or client service whatsoever! the one staff member says 1 thing, the next says the opposite