Useless!

Telkom is really starting to get on my damn nerves now.. My lines has been off for more than 3 weeks now when payment has been made and nobody can give me a damn answer. After payment was made I went and got my upgrade 2 weeks later all lines are disconnected I went to the Canal Walk branch (where they have no clue on what customer service is.. have zero etiquette and seems like everyone in the store gets different training) only to be told that my payment is not reflecting when I questioned about getting the upgrade I was informed that the person who assisted me with the upgrade knew that the lines are going to be disconnected as payment isn't appearing on their end and somehow unlocked the account to process the upgrade (commission driven). I reached out to the billing department and was told that it was escalated and I'd receive a call within 2 days and I'm still waiting. I work from home so guess who has unpaid days because of this and yet Telkom gets their damn money every month!.