LG
Lois G
1 reviews | Active since May 2016
23 May 2016, 12:57
Useless
<p>12/05/2016. No internet connection. Phoned Telkom to report it. 12/05/2016. Fault 61CRK121516 has been created.</p> <p>15/05/2016. Fault 61CRK120516 was restored?</p> <p>No internet. Bought a new router and asked server to assist in set up. Was told by my server that my line had been crossed with another number. The line that it has been crossed with is a 2mb line whereas my line is a 4mb line. Phoned Telkom and explained and was told it would be checked but was given no reference number.</p> <p>16/05/2016. Phoned Telkom. Explained again...was told a technician would be sent out to check. Received no response.</p> <p>18/05/2016. Phoned Telkom. Explained again...was told a technician would be sent out to check. Received no response.</p> <p>19/05/2016. 11.32 Fault 360CRK190516 has been created.<br /> 14.21 Fault 360CRK190516 was restored?<br /> 15.07 Fault 601CRK190516 has been created.</p> <p>20/05/2016. The fault is currently with our dispatch center awaiting to be assigned to a technician. Currently no ETR is available.</p> <p>23/05/2016. In the queue for technician.</p> <p>Bottom line: I am paying for a 4mb line that has been assigned to, incidently, a telkom server client and I am receiving a 2mb line. Internet is slow and mobile costs are mounting in the attempt to sort out this issue.</p>
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Replies (3)
Telkom's replyOfficial
25 May 2016, 07:09Hello prismtooling
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2016, 07:09
Official
Hello prismtooling
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
25 May 2016, 07:10Hello prismtooling
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2016, 07:10
Official
Hello prismtooling
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
LG
Lois G's updateReviewer Update
08 Jun 2016, 11:57Update on this saga.....5th June received an sms - Fault 601CRK190516 been restored.
8th June - switched on internet - no signal. Phoned my server and lo and behold...my line has now been crossed with a different number - also a 2mb line. So we are now back to square one after a month. When I phoned - twice - on 10217 and asked to speak to a manager I was disconnected after twenty minutes.
LG
Lois G's update08 Jun 2016, 11:57
Reviewer Update
Update on this saga.....5th June received an sms - Fault 601CRK190516 been restored.
8th June - switched on internet - no signal. Phoned my server and lo and behold...my line has now been crossed with a different number - also a 2mb line. So we are now back to square one after a month. When I phoned - twice - on 10217 and asked to speak to a manager I was disconnected after twenty minutes.