Useless

As a new client at Telkom, I was not expecting much. Last week 25-04-2016 my services had been suspended. This came as quite the surprise as I had set up a debit order and have noted each month the money for my line rental being debited from my acount. After contacting the billing department I was told of a mysterious service charge and pro rata fee that has been outstanding since September 2016. Almost seven months outstanding and not a single email, call or sms to notify me that I owe you money! And I have to find this out after noticing that my line is down. I have been transferred up and down, here and there to try and speak to someone who can help me, but apparently Telkom management have no landlines in their offices. The irony. I have asked for them to debit whatever money they need to in order to get my line back up, but this will only be done May 2016. And between now, and then there is nothing anyone can do to get my line back up. I refuse to get into my car, to go to PnP to make a cash payment due to a fault on Telkom side! My number is ***