USELESS!

On the 26th of November 2015 I received an SMS from Telkom to ask whether I would like to receive my bill via email to which I responded YES. On the 6th of January 2016 (more than a month later) I received confirmation that this will be done. Now I am not receiving ANY bills. After holding on for 10 minutes the monotonous tune I had been listening to stopped to silence. Tentatively I said Hello? Hello someone responded. What a way to greet your customers??? After holding on for an additional 10 minutes (because the system is slow), this agent could not update my postal address as he was unable to find my suburb RANDPARK RIDGE (which I carefully spelled TWICE) and in his own words \it is not his problem if it is not on his system\" When I asked to speak to a team leader he dropped the call!!! Wow Telkom, your service gets worse by the day."