Useless

If I could rate less than 1 I would. I have reported my phone line and internet being down since Monday 23 March. Very early the morning. And repeatedly called in the week. We all working from home currently and this was also told to them. We need the internet to do our work. Now I'm calling in and have to wait over 3hrs and still unable to speak to someone. I understand that people are working from home and I respect the fact that they do, but this is no reason for productivity to go out the window. They are really useless and all I want to do is cancel my service with them. It's costing me more to buy data to work from home. I might as well get another isp. Better than dealing with a totally useless company.