USELESS!!!

My wife and I signed up for a fixed and ADSL line on 3 April 2015. The installation date given was 28 April 2015 (order no: ***). On the evening of 28 April, I called Telkom and had to wait for 20 minutes before being attended to. Upon me insisting I get tangible feedback while holding, feedback given to me was that the technician had done what needed to be at the exchange but could not complete the residential installation as nobody was available when the technician tried to contact my wife. My wife is a teacher, who does not take calls during teaching, hence did not answer. When she later saw the missed call, she called back but got no answer. Upon signing up, I clearly asked the question of a prior phone call to confirm installation but the employee at Telkom told me that this was not the process and the technician would come in between 8am - 4pm. The sms confirmation confirmed this as well. I then spoke to a manager (Ndalo Msomi), who agreed that it was bad service and promised to resolve this ASAP. I also e-mailed him on 29 April but have still not heard from him. I called the call centre again this morning and am still waiting for feedback. This is unacceptable!