Useless!!!

Our three phone lines have been problematic for almost two weeks now. It got so bad that we tried to report the fault on Thursday the 19th but we could not reach the call center. Figures! I then went on line, after trying the call center for over 3 hours straight, to try and get the number of our nearest Telkom. Instead, I not only discovered that I can report my fault online, but that Telkom is aware of the issues we have. This is what was displayed when I reported the fault: <br> We are aware that your line is currently down and we are working hard to get this up and running shortly.<br> Date reported: 2015-03-14 10:57 <br> Reference number: 73595<br> I reported the fault anyways and got this reference number