Useless!

i sent the below email then followed up with a follow up yesterday and I am still waiting. It is nice to be telkom staff.<br> <br> <br> Hi,<br> <br> I have a line that is going to be moved to prepaid on the 2nd and this happens to be a top up line meaning I will be getting airtime loaded on the first and be expected to finish that on the first still, which won't be possible<br> <br> Someone from your call centre suggested I wait for after the second then call and log a dispute but it will just delay the whole thing. <br> <br> All I need to know is can't this line be cancelled on the last day of the month instead? This way there won't be any issues as the line will continue to be prepaid on the first and no air time will be loaded and credits etc