Useless!

I took a contract online and asked to retain my prepaid telkom number, the telephone consultant said it was not possible at the time and i should go to the store after i get the simcard. This was in april. I have been to the chatsworth store and a case was logged . I was told 3-5 working days, its been 3 weeks and still no change. When i call the store , they tell me to call the call centre and when i do that they say call the store. Pathetic, absolutely *********** staff and very very frustrating. Telkom is useless !