1 reviews | Active since Aug 2018
USELESS
Service is absolutely terrible.
We pay our account diligently every month, but you can't even change our address on our account even after we followed every single procedure you set out for us to follow.
WHAT WILL IT TAKE FOR YOU TO JUST CHANGE OUR ADDRESS????? YOU POLICY SAYS IT WILL TAKE 21 WORKING DAYS.....IT HAS BEEN 4 MONTHS!!!!!!!!!!
EVERY TIME I EMAIL TO FOLLOW UP THEY KEEP TELLING ME THAT THEY WILL ESCALATE IT, BUT TO NO AVAIL. PLEASE FIX THIS. YOUR SERVICE IS THE WORST!!!
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,