Useless

The account was started in OCTOBER 2017 and on that day the sales advisor firstly failed to read out or send out any terms and conditions of the contract. For a month after that the line was not working properly as it should and Telkom has not credited us back for what has not been used or for the service we could not use.

I have called in about the issues and no one has called me back or emailed me. The telkom account was recently suspended due to non payment and Telkom has refused to assist with a payment arrangement for this pensioner. It has also been brought to light that there are additional charges on the bill that nobody can explain and no apparently the issue cannot be escalated to a manager as the manager is never available. For the last day or so that I have been trying to contact telkom, nobody is understanding the seriousness of the acc status. The advisors are rude and ***********.

Now, I am fully aware of the consumer protection act and i am well within my rights to request for a credit to be app**** to the account for the level of service as well as the lack there of, the additional fees.

I would like this matter to be resolved. I have emailed the billing department about this but as usual, no response.

And i am also giving this pathetic company 48hrs to resolve this to my satisfaction before i take this to the communications ombudsman