USELESS

My retired, sick parent are struggling from the 11 November 2017, reporting their telephone ***, even myself reporting it on a regular basis. Nothing have been done. Everytime i talk to a different person, and getting told, a technician has not been appointed yet and they will mark it as urgent. What the hell!!!!! But my parents received an account from over R500.00. I have already reported this before, and still nothing has been done!!!!!!!!