Useless

I ordered a internet package from telkom on the 17th of August, the technician came out and discovered there was faulty cables and that it would needed to be escalted to the cabling department, a while after that the technitian came back to the house as cabling had marked my problem as fixed when the technitian came back he found that cabling had not fixed anything now everytime I phone telkom there is a 100 an 1 excuses as to why I have heard nothing from any technitian and now they say that there has been a technitian at my house 3 times but I have not received communication of this once